STORE POLICY
Privacy & Safety
Welcome to Hotweeb. This Privacy and Safety Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make purchases, and interact with our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect various types of information, including:
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Personal Information: Name, email address, postal address, phone number, and other identifiable information you provide during registration, checkout, or account creation.
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Payment Information: Credit card details, billing address, and other payment-related information necessary for completing transactions.
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Browsing Information: Log files, IP addresses, browser type, device information, and other data collected through cookies and similar technologies.
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Communication Data: Information you provide when you contact us via email, chat, or other communication channels.
2. Use of Information
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We use collected information for the following purposes:
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Processing Orders: To fulfill and deliver your orders, manage payments, and provide customer support.
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Personalization: To tailor your experience, recommend products, and offer promotions based on your preferences and purchase history.
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Communication: To send transactional emails, updates, and marketing communications (with your consent).
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Website Improvement: To analyze user behavior, enhance website functionality, and optimize user experience.
3. Data Sharing
We may share your information with:
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Third-party Service Providers: Payment processors, shipping partners, marketing platforms, and other service providers assisting with our operations.
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Legal Obligations: When required by law, court order, or government authority.
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We do not sell or rent your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect browsing information and enhance user experience. You can manage cookie preferences through your browser settings.
5. Data Security
We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no online transmission or storage method is entirely secure.
6. Your Rights
You have the right to access, update, and correct your personal information. You can also withdraw consent for marketing communications at any time. Contact us at [contact information] to exercise your rights.
7. Children's Privacy
Our website is not directed towards individuals under the age of 15. We do not knowingly collect personal information from children.
8. Updates to the Policy
We may update this policy to reflect changes in our practices. Any updates will be posted on this page.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us at hotweeb.in@gmail.com.
10. Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
Shipping & Delivery
All orders are shipped within 24 hours after it's successful checkout from the website.
The orders are delivered within 5-7 working days.
If you change your mind and wish to cancel or make changes in your order - you're requested to drop an email on the given email address or reach us out on our Instagram Handle/WhatsApp within the first 5 hours of placing your order, since the orders are shipped within 24 hours.
We provide FREE shipping on all orders. By default, shipping and delivery is faster for pre-paid orders.
The courier service providers charge additional COD (Cash on Delivery) charges for cash handling. To avoid the same, you can pay online/make pre-paid orders.
Every “pre-order” comes with FREE shipping so you can place multiple order at 1 time with different “pre-order” products.
Return & Exchange
Returns and Exchanges are only limited to any sort of manufacturing defect i.e. uneven cutting, stitching defects, etc. which we guarantee because our products go through multiple checking to ensure perfection, but could be a very rare case. You can simply drop us a mail at hotweeb.in@gmail.com along with pictures of the product in the same regards.
Payment Methods
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Credit / Debit Cards
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Offline Payments
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UPI